Refund & Return Policy

1. Overview

At Maven Genetics, we are committed to providing high-quality cannabis products. Due to the nature of our products, all sales are generally final. However, we will work with you to resolve any issues with your order.

2. Returns

For safety and compliance reasons, we do not accept returns on cannabis products once they have been delivered.

3. Damaged or Defective Products

If your order arrives damaged, defective, or compromised:

• Contact us within 48 hours of delivery

• Provide your order number and clear photos of the issue

• Our team will review and determine an appropriate resolution (replacement or refund where applicable)

4. Incorrect Orders

If you receive the wrong item:

• Notify us within 48 hours of delivery

• Keep the product unused and in its original packaging

• We will arrange a replacement or issue a refund as needed

5. Refunds

Refunds may be issued under the following conditions:

• Damaged or defective product

• Incorrect item received

• Order cancellation (if not yet processed or shipped)

Approved refunds will be processed back to your original payment method. Processing times may vary depending on your payment provider.

6. Order Cancellations

Orders may be canceled only before they are processed or shipped. Once an order has been processed, it cannot be canceled.

7. Non-Refundable Items

The following items are non-refundable:

• Opened or used products

• Products returned without approval

• Items not reported within the required timeframe

8. Shipping Issues

Maven Genetics is not responsible for:

• Delays caused by shipping carriers

• Incorrect addresses provided by customers

• Lost or stolen packages marked as delivered

If your package is lost in transit, please contact us and we will assist in resolving the issue with the carrier.

9. How to Request Support

To request a refund or report an issue, please contact our support team with:

• Your order number

• A description of the issue

• Photos (if applicable)

We aim to respond as quickly as possible to ensure a smooth resolution.

10. Policy Updates

Maven Genetics reserves the right to update this Refund & Return Policy at any time. Changes will be reflected on this page.