Questions & Answers

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    CONTACT INFORMATION

    50 East 52nd Street
    Brooklyn, NY 10022
    United States

    +16124709726

    info@bigchiefcarts.online

    Do you have questions about how we can help you? Send us an email and we’ll get in touch shortly.

    Product Information

    • Are your products authentic?
      Yes, all our products are 100% authentic and sourced from trusted manufacturers to ensure quality and reliability.

    • Do you offer product warranties?
      Yes, some products come with a manufacturer’s warranty. Please check the product description for details.

    • How do I choose the right product for me?
      Each product includes a detailed description and specifications to help you make an informed choice. For further assistance, contact our support team.

    • Are there discounts for bulk purchases?
      Yes, we offer special discounts for bulk orders. Please contact our sales team for more information.

    • How do I know if a product is in stock?
      Product availability is displayed on the product page. If it’s out of stock, you can sign up for restock notifications.

    Orders

    • How can I place an order?
      Simply add items to your cart, proceed to checkout, and follow the prompts to complete your purchase.

    • Can I modify my order after placing it?
      Orders can only be modified before they are processed. Please contact customer service immediately for changes.

    • What payment methods do you accept?
      We accept all major credit/debit cards, PayPal, and other secure payment options listed at checkout.

    • How do I know if my order was successful?
      You’ll receive an order confirmation email once your payment is processed.

    • What should I do if I don’t receive an order confirmation?
      Check your spam/junk folder or contact customer support for assistance.

    Orders and Returns

    • What is your return policy?
      We accept returns within 30 days of delivery for unused and unopened items in their original packaging.

    • How do I initiate a return?
      Contact our support team with your order details, and we’ll guide you through the return process.

    • Are there any items that cannot be returned?
      Certain items, like perishable goods and customized products, are non-returnable. Please refer to our return policy for specifics.

    • How long does it take to process a refund?
      Refunds are typically processed within 5-7 business days after we receive and inspect the returned item.

    • Do I have to pay for return shipping?
      Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.

    How long will delivery take?

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    What exactly happens after ordering?

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    Payments

      • What payment methods do you accept?
        We accept major credit and debit cards, PayPal, bank transfers, and other secure payment options. Available methods are displayed during checkout.

      • Is my payment information secure?
        Yes, we use industry-standard encryption and secure payment gateways to protect your payment details.

      • Can I pay in installments?
        Depending on your location, installment payment options may be available through services like PayPal or Klarna. Check at checkout for eligibility.

      • What should I do if my payment is declined?
        Ensure your card details are correct and there are sufficient funds in your account. If the issue persists, contact your bank or try another payment method.

      • Will I receive a payment confirmation?
        Yes, you will receive an email confirmation with payment details immediately after your transaction is completed successfully.

    How long will delivery take?

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    What exactly happens after ordering?

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